You have the right to return your order up to 30 days after delivery without giving any reason. For returns, please contact us at Info@elvean.co.uk or +44 20 3996 2453 to initiate your return.
Elvean is operated by Agency JS Limited, a company registered in Hong Kong.
Return costs:
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Return shipping costs are the responsibility of the customer unless the item is faulty or damaged. We do not provide prepaid return labels.
- Returns are processed through our EU returns partner in the Netherlands. Return instructions and the correct return address will be provided after your request.
Conditions for returns:
- The item must be returned within 30 days of delivery.
- The product may only have been used to the extent necessary to assess it.
- All parts and any accessories must be included.
- The original packaging does not need to be undamaged, but must be present.
Refund:
- We will issue the refund within 14 days after receiving the returned goods or proof of return via the original payment method used for the purchase.
Faulty, damaged or incorrect items:
- If you have received a faulty, damaged or incorrect item, please contact us immediately with photos or a short video showing the issue. We will arrange a full refund, a replacement or a return at our expense within 7 days to the original payment method.
Contact
Customer service: Monday to Sunday, 9 a.m. to 6 p.m.
E-mail: Info@elvean.co.uk
Phone number: +44 20 3996 2453
Company name: Agency JS Limited
Company number: 76627078
Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 999077, Hong Kong
